Just a tip: If you suspect (or know of) identity theft on your credit cards, phone, bank card bills etc (either online or offline), besides obviously contacting the appropriate service institution (e.g. bank or phone company) also call the police. Try to get a copy of a police report and/or theft declaration. I just found out today (for a client) that some companies would not accept a dispute regarding identity theft without these documents. I’m sure not all companies are that crabby, but now you know, better to be safe than sorry.